Shipping policy

Shipment Policy

Processing Time
All orders are processed within 3/5 Days. Orders are not shipped or delivered on weekends or public holidays.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Domestic Shipping: Estimated delivery in [3–5 days]

Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email with a tracking number once your order has been shipped.

Customs, Duties & Taxes
Koalah is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Delays
We are not liable for delays caused by shipping carriers, weather, customs clearance, or other circumstances beyond our control.

Note: Free shipping is not available on sale items.

Contact Us
If you have any questions about your shipment, contact us at info@koalah-eg.com.